Jpay Login How to Login and Use

Jpay Login: How to Login and Use

Key Takeaways

  • JPay is the leading provider of services for incarcerated individuals and their families.
  • To use JPay’s services, you must first create an account on their website or mobile app.
  • The JPay account login process is simple – just enter your email and password.
  • Once logged in, you can send money, emails, and videos to inmates.
  • JPay offers convenient services but charges fees, so compare costs before using them.
  • Contact JPay customer support for help with any issues using your account.

Introduction to JPay

JPay is a privately owned company that provides services to incarcerated individuals in the United States. Their secure platform allows families and friends to send money, emails, eCards, and video messages to imprisoned loved ones.

JPay serves over 1.7 million offenders in 35 states. They work with departments of corrections to provide kiosks and tablets to inmates.

To use JPay’s services to communicate with someone in prison, you must first set up an account on their website or mobile app. This article will explain how to login to your JPay account and use their key features.

Step-by-Step Guide to Logging In to JPay

Logging in to your JPay account is simple. Just follow these steps:

1. Go to JPay’s Website or Download the Mobile App

To login, first go to JPay’s website. Or download their mobile app for iOS or Android.

2. Click Login

Look for the Login link in the top right corner of JPay’s website. This takes you to the login page.

3. Enter Your Email and Password

On the login page, enter the email and password associated with your JPay account.

4. Click Login

After entering your login credentials, click the Login button.

5. Follow Security Prompts

JPay may ask additional security questions to confirm your identity. Follow the prompts to complete logging in.

And that’s it! Within seconds you will be logged in to your JPay account.

Resetting Your JPay Password

Forgot your JPay password? You can easily reset it:

  • On the login page, click Forgot Password?
  • Enter the email for your account and click Reset Password.
  • Follow the reset password instructions emailed to you.
  • Create a new password.

Resetting your password immediately allows you to login with your new credentials.

Key Features of JPay

Once logged in to your JPay account, you have access to these key services:

Send Money to Inmates

JPay lets you securely send money to an inmate’s account. Funds are delivered instantly.

  • Send one-time payments or set up recurring deposits
  • Transfer amounts between $20-$500
  • Choose instant delivery or scheduled deposits

Email an Inmate

Send emails to inmates through JPay’s secure platform.

  • Send text emails or email photo attachments and eCards
  • Receive email responses from inmates
  • Emails limited per inmate based on facility

Video Visitation

Record and send video greetings to inmates through JPay.

  • Upload custom videos up to 3 minutes long
  • Receive video replies from inmates
  • Schedule future videograms

Education & Entertainment

JPay provides educational content and entertainment like games and music to inmates on secured tablet devices.

  • Access eBooks, education courses, games
  • Download songs to an inmate’s device
  • Must have facility approval

Release Cards

JPay offers release accounts and cards for inmates being released. Funds can be loaded to the card to help with transition back into the community.

Contacting JPay Customer Support

Have issues with your JPay account? Their US-based customer support can help.

JPay customer service can help with login problems, account questions, and sending funds. They are available 7 days a week.


  • With an easy login process, JPay makes it simple to send money, emails, and videos to incarcerated individuals.
  • Their services keep families connected with imprisoned loved ones.
  • While convenient, JPay does charge fees so compare costs before using them.
  • Know who you are communicating with and follow all facility regulations.
  • Contact JPay customer support if you have any problems with your account or transactions.

Frequently Asked Questions About JPay Login

How do I reset my JPay password?

Click “Forgot Password?” on the JPay login page. Enter your account email. Follow the reset instructions emailed to you. Create a new password.

What if I forgot the email for my JPay account?

Contact JPay customer support. They can look up your account with verification details like your name, address, phone number.

Why do I need to verify my identity sometimes when logging in?

JPay requires occasional identity verification for security, especially if logging in from a new device. Follow the prompts to confirm it’s really you.

Does it cost anything to have a JPay account?

No, it’s free to set up a basic JPay account. But most services like sending money have fees per transaction.

Can I use the same JPay login across different facilities?

Yes, your login works for all facilities JPay serves, regardless of location. Add inmate recipients at any facility to your account.

More Tips for Using JPay

  • Add funding sources like a bank account or credit/debit card to your JPay account to easily send money.
  • Download the mobile app to conveniently access your account on the go.
  • Make sure you comply with all regulations from the correctional facility.
  • Avoid sharing your JPay login or account details with anyone.
  • Enable account notifications to stay up-to-date on messages and activity.
  • Contact support if you have any problems or questions!
shahid maqsood

Shahid Maqsood is an experienced writer and journalist with 10+ years in the industry. He is Content writer and Editor , where he writes daily articles covering topics like books, business, news, sports, and more. Shahid holds an MBA from Virtual University of Pakistan and a Master’s in Mass Communications. He is based in Faisalabad, Pakistan.

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